Politique de remboursement
30-Day Return Policy
We have a 30-day return policy for damaged goods, this means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with no visible wear marks or damage, with all additional extras, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@inkywinky.com.au. Please note that returns will need to be sent to the return address listed on your invoice or to InkyWinky, 39 Station Road, PO BOX 118 Logan Central Queensland, 4114. The customer is required to pay for the return label on change of mind purchases. However, if the product is faulty or missing parts, we will pay shipping for the first domestic return request out of good faith. Any subsequent returns will have their shipping paid for by the customer. If the return is determined as uneligible for a refund, the customer is obligated to pay for any further shipping to send the item back to the customer.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at sales@inkywinky.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
We do not offer refunds for change-of-mind returns on promotional, end-of-line, high-value or limited-time event discount items or gift cards. This includes loyalty rewards, seasonal events and bundle deals. We also do not offer returns on any perishable goods.
Clarification: End-of-line and high value includes all original artwork.
For returns on original artwork, please contact us to discuss options including Exchanges, Credit and Contra.
Exchanges / Credit
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please notify us when you request to return your product that you would like to exchange it.
Our exchange procedure involves us first receiving the product and determining that the extent of damage does qualify you for a full refund. If we determine that it does not qualify, we may instead offer to exchange it for another product. The value of the product that we offer to exchange depends on what you ordered, and is completely at our discretion, and may factor a restocking fee. We will offer you a discount code that will subtract the assigned value of the exchange from your next purchase, and we will outline the reason for the subtracted value.
As example: "A framed print was returned to us, and we determined the frame was broke due to negligence, we note the visibly damaged corners and paint marks on the edges. As a response we offer an exchange for the value of the print and mat board, not including the value of the frame and a restocking/handling fee."
Note: Any returns that do not qualify for a refund, will need to pay the full standard shipping cost for us to return the item. If we receive
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@inkywinky.com.au.
